Refund policy

Returns & Refunds Policy

All sales are final. We do not accept returns, exchanges, or refunds for items that are no longer wanted, ordered by mistake, or otherwise changed in preference after purchase.

Please review all product descriptions, sizes, quantities, and other details carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us at support@julianazefir.com as soon as possible after delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

If we confirm that the item was damaged, defective, or sent incorrectly, we will provide an appropriate resolution, which may include a replacement or refund at our discretion.

Non-Returnable Items

For hygiene, food-contact, and product safety reasons, opened, used, or unsealed products cannot be returned.

We also do not accept returns or exchanges on:

  • food products or ingredients;
  • food color products;
  • opened or used silicone molds;
  • opened or used piping tips or decorating tools;
  • custom or personalized products;
  • clearance or final-sale items;
  • gift cards.

Order Cancellations

Once an order has entered processing or has been shipped, it cannot be canceled.

Refunds

Refunds are not offered for buyer’s remorse, ordering the wrong item, failure to read the product description, or preference-related reasons.

If a refund is approved due to a verified damaged, defective, missing, or incorrect item, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

European Union and Other Mandatory Consumer Rights

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws. Where local law provides mandatory cancellation, return, refund, or warranty rights, those rights will apply.

Contact

If you have questions about your order or this policy, please contact us at:

support@julianazefir.com