Shipping policy

SHIPPING POLICY

Thank you for shopping with Juliana’s Zefir.

Order Processing Time

Orders are typically prepared for shipment within 5–7 business days after payment is successfully received.

Processing time refers to the time required to prepare, pack, and hand your order over to the shipping carrier. It does not include carrier transit time.

During periods of high order volume, new product launches, holidays, or other exceptional circumstances, processing may take slightly longer.

Shipping and Delivery

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped.

Carrier transit times are not guaranteed and may be affected by weather, carrier delays, customs processing, seasonal volume, or other circumstances outside our control.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for delays or delivery issues caused by an incorrect, incomplete, or undeliverable address provided at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may be required before the order can be resent.

International Orders

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these fees are the responsibility of the customer and are not included in the product price or shipping charge paid at checkout.

Customs processing may also cause additional delivery delays.

Lost, Damaged, or Incorrect Orders

Please inspect your order when it arrives.

If your package arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us at support@julianazefir.com as soon as possible.

Please include your order number and, when applicable, clear photos of the packaging and item so we can review the issue.